Terms & Conditions | Axe Removals Richmond & Melbourne

Our hourly rates start from the time our removalists get to your place and confirm the moving details with you until the job is completed.
We do not charge any depot-to-depot rates if the move is within Melbourne or its neighboring suburbs. Please check with our representatives for more details.
If additional time is taken by the customer to pay for the move, twice the hourly rates will be imposed on this additional time.
Every move will be charged for a minimum of 2 hours from the time the job starts until the time the final payment is made, except for jobs booked at fixed prices.
After the first two hours, additional time will be clocked in 30-minute increments.

We accept Visa, MasterCard, and Cash for our services. We also accept e-transfers. Please get the transfer details from our representatives to transfer cash to our account.
There are no hidden costs. However, if there are obstacles (e.g., more than one flight of stairs) that were not communicated to us before the move, additional charges will apply.
We may request the customer to pay for the move before unloading the goods if the customer fails to cooperate with our removalists.
All jobs in progress or after 5 PM are prepaid only.
In case of non-payments, we reserve the right to seize some of your goods.
Storage charges will apply if goods are seized due to non-payment or dispute.
Late payments will incur an additional charge of $25 for each day after the move is completed.
Debt collection procedures will be followed in case of non-payments. The customer will be responsible for any charges from the debt collection agency.
If your overdue account is referred to a collection agency or law firm, you will be liable for all associated costs.

Parking facilities must be arranged by the customer prior to our arrival. Any parking charges must be paid by the customer.
Parking infringements issued while following the customer’s instructions must be paid in cash by the customer at job completion.
If the customer requests the use of toll roads, toll fees must be paid by the customer.

We assume that the goods you plan to move are yours or that you are authorized to move them.
You or your representative must be present to verify the condition of the items being moved.
We reserve the right to refuse to move dangerous items, such as firearms or explosives, or infested goods.
Notify our removalists if there are any brittle, fragile, or expensive items to be moved.
It is your responsibility to ensure all items are picked up and dropped off.
Signing the job completion sheet indicates that the job was done to your satisfaction.
If the environment is unsafe, our removalists reserve the right to decline the job.

We are only liable for damage claims reported on the job completion sheet.
We are not liable for damages caused by a customer or third party helping with the move, other than Axe Removals associates or subcontractors.
Claims for brittle or breakable items will not be entertained.

We carry Public Liability Insurance for all our removal services. This covers damage to buildings caused by our movers' negligence.
For damage claims up to $350, we reserve the right to repair or compensate based on assessed value. Insurance claims will not apply to these cases.
If an insurance claim exceeds $350, the customer must pay a $350 excess fee for the claim to be processed.
The insurance claim will not be processed until the excess fee is paid.

Changes made to the booking 48 hours before the move are free of charge.
Cancelling a booked job within 7 days of the scheduled move date will result in a non-refundable deposit.
If a job is cancelled 2 hours before the scheduled time, a minimum of 2 hours' service rate will be charged.
By using our services, you agree to our terms and conditions. The laws of Victoria govern this agreement.

If you have any questions or do not fully understand these terms, please contact us via email at [email protected].